This privacy policy sets out how Pex uses and protects any information that you provide when you use this website. Pex is committed to ensuring that your privacy is protected. We may change this policy from time to time and we will update this page accordingly. Please continue to check this page regularly to ensure that you are happy with these changes.


Information we collect

We collect the following information:
  • Name.
  • Contact information including email and postal address.
  • Demographic information such as preferences and interests.
  • Other details that may be relevant to surveys and/or offers.
We use this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • For contacting you and delivering products ordered
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.


People who use our online services

For convenience, we do have an online contact form that allows people to enquire about our products. This information is sent to us via email and is not stored on our site through cookies. We will not give your contact information to any other organisation unless legally obliged to do so.
When you register with the site, your contact details are added to our email database. Our database is hosted by Dotmailer - information on Dotmailer is available from the following link: We do not pass along these details to any other organisation.



Our website is powered by Magento ecommerce platform. Further information on Magento and their privacy policy can be found here:



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. The site uses SSL technology to aid security. The payment gateway we use is SAGE Pay - further information on SAGEPay security and general data protection is available here: and here:


Links to other websites

Our website may contain links to other websites of interest. We are not responsible for the protection and privacy of any information which you provide whilst visiting such sites and those sites are not governed by this privacy statement.


Controlling your personal information

You may unsubscribe to our marketing emails at any time by writing to or emailing us at or by unsubscribing from the footer of one of our emails.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to Pex Ltd, Unit 6, Ashville Way, Whetstone, Leicester, LE8 6NU.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address so we can correct your details. Alternatively, you can update your Account settings when you are logged in.